Passionate about learning how everything works and helping people to solve problems. Fortunate to have being in roles where I could learn different tools and apply the learnings to create solutions.
Currently as part of a cross functional team to deliver digital marketing solutions to over a dozen multi-million dollar accounts. As a Client Integration Engineer, I am a consultant that specializes in meeting client’s business and technology requirements using 3rd-party ad server and tag management solution.
Pre and Post sales support for the tag manager and ad server products as the platform experts. Develop a partner like relationship with clients to understand their business needs and technical requirements.
Utilizing existing capabilities to architect customized solutions. Coordinate internal and external cross functional teams to ensure all stakeholders could derive the most value.
Communicate with product managers to ensure engineering efforts are aligned with client requirements and market trends.
Work closely with the Account Management team across product lines, including CRM, affiliate, analytics, rich media and network display, to develop long-term client relationship and expose growth opportunities.
Create and deliver product training for internal and external users.
Managed 500 contacts in the APAC region. Focusing on the Chinese speaking markets Conducted 4 regional marketing events in 4 months. Increased customer feedback by 300% and lead generation by 500%
Managed and leveraged local solution providers and business partners. Reduced the demand on internal resources and shorten the implementation time
Create marketing materials, tailoring to different Chinese speaking markets
Formulated online social marketing strategy for the largest phone company in China. Identified target markets and marketing channels using data mining and analytics
Working with technical and sales teams to deliver pre/post sales presentations
Utilizing online forums and blogs to reach over 100,000 readers and over 5,000 participants at launch parties nationwide for Microsoft Internet Explorer launch in China
Improved project management processes
Conducted in-house Marketing training sessions
Researched and evaluated for new MRP/ERP system. Managed the transfer of 15 years of data from multiple databases to the new system. Achieved integration and error proofing goals
Developed and managed multiple databases for manufacturing, customer relationship management, help desk ticket tracking, and warranty service tracking
Remotely created and supported backup/restore solutions for customers in American Samoa, Fiji, and Tonga